Returns & Exchanges

I gladly accept cancellations

Request a cancellation within: 12 hours of purchase

I don't accept returns or exchanges

But please contact me if you have any problems with your order.

Returns and exchange details

Due to the custom nature of our business we do not allow cancellations. Under certain circumstances cancellations will only be considered if requested within 12 hours after purchase. Cancellations will not be allowed on rush orders. Cancellations requested more than 24 hours after purchase will not be given. Please allow 7-10 business days for refunds to be processed.

Additional

PLEASE NOTE: The buyer will pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

Lulu Sugar is unable to predict which of these fees, if any, will be applied, and Etsy does not expect sellers to calculate or collect these fees or taxes.

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